This module considers what information is absolutely necessary to provide before entering into a contract with a consumer. We will walk through the legal requirements and what they mean in the real world.
In this module we look at cancellation rights, what your obligations are is different scenarios.
This module examines the rights available when products or services do not conform to the requirements or conditions laid out in legislation or the contract.
We look at what makes a practice unfair, how that effects the customer and what that might mean for you as a business.
This module works through alternative and online dispute resolution mechanisms, where they apply and the benefits to you and your business.