Pre Contractual Information Requirements

This module considers what information is absolutely necessary to provide before entering into a contract with a consumer.  We will walk through the legal requirements and what they mean in the real world.

Rights of Withdrawal (Cancellation Rights)

In this module we look at cancellation rights, what your obligations are is different scenarios.

Consumer Rights and Guarantees with Non-Conforming Products

This module examines the rights available when products or services do not conform to the requirements or conditions laid out in legislation or the contract.

Unfair Commercial Practices

We look at what makes a practice unfair, how that effects the customer and what that might mean for you as a business.

Alternative Dispute Resolutions/Online Dispute Resolution

This module works through alternative and online dispute resolution mechanisms, where they apply and the benefits to you and your business.